Privacy Policy
Last updated: 17/05/2024
Guzzaloni ABN 91 878 654 835 is committed to safeguarding your personal information and respecting your privacy rights. This Privacy Policy outlines how GUZZALONI (the "Site", "we", "us", or "our") collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988.
1. Collection of Personal Information
We collect personal information from you in various ways, including:
When you visit our website, www.guzzaloni.com
When you sign up for promotions, newsletters, or other marketing communications.
When you contact our customer services, make a complaint, provide feedback, submit an enquiry, request a call-back, or request a product replacement.
When you make a purchase through our online store, including your name, address, email address, phone number/s, and credit card details.
When you browse our website, including your computer’s internet protocol (IP) address.
When you engage into any other activity with us which may require a user to enter personal information.
2. Use of Personal Information
We use your personal information for the following purposes:
To respond to your complaints, feedback, enquiries, or to send you information or replacement products.
To keep you informed of our latest business news, promotions, events, or products, and to send newsletters and updates.
To complete your orders and keep you informed of future online store promotions and marketing initiatives.
To collect aggregate information on how visitors are experiencing our website and to customise our website to suit personal requirements.
3. Disclosure of Personal Information
We may disclose your personal information to the following parties:
Organisations with whom we have arrangements or agreements for promoting our products or services.
Our employees, agents, logistics providers, contractors, and external advisers.
Organisations contracted by us to perform certain services, including website maintenance.
Legal advisors when necessary.
Other parties as authorised or required by law.
4. Security of Personal Information
We store your personal information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure, however:
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
5. Access to and Correction of Personal Information
You have the right to access and correct the personal information we hold about you, subject to certain exceptions. To request access or correction, please contact us in writing.
6. Maintenance of Personal Information Quality
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. If you find that your information is not up-to-date or accurate, please inform us so we can update our records.
7. Minor / Children’s Information
Another part of our priority is adding protection for minor / children while using the internet. We encourage parents and guardians to observe, participate in, monitor and or guide their online activities. Our Site does not knowingly collect any Personal Identifiable information from children under the age of 18. However, our Site have no way of distinguishing the age of individuals who access our platform. If you think that your child has provided any information on our Site, we strongly encourage you to contact us immediately at info@guzzaloni.com and we will do our best efforts promptly remove such information from our records.
8. Policy Updates
This Privacy Policy may change from time to time, and the latest version will be available on our website accompanied by an updated "Last updated" date.
We are committed to managing your personal information in a professional and responsible manner and complying with all relevant privacy laws and regulations.