GENERAL
DO YOU DO CUSTOM ORDERS ?
You bet ! We offer a bespoke jewellery service, we would be happy for you to share your ideas and help you create your ideal piece of GUZZALONI jewellery. If this is something you would be interested in, please enquire here to see if we can accommodate your needs.
DO YOU HAVE A STORE FRONT ?
All GUZZALONI pieces are crafted out of our Narrabeen home studio, visitors are available by appointment, where you will be able to see a range of pieces for sale and samples to view and try on.
CAN I INCLUDE A PERSONALISED GIFT MESSAGE WITH MY ORDER ?
Yes! You will be given the opportunity to write a personalised gift message at the checkout. Messages are handwritten & included with your purchase.
Where a gift message is requested, these orders will not include any hard copy invoice information.
This information can be retrieved by the buyer through their email account, or via the order confirmation email.
DO YOU WORK WITH CUSTOMER SUPPLIED STONES ?
Yes, we will need to physically see, measure and assess whether gemstones are suitable. We can also remove these from existing jewellery. We are unable to use supplied metals.
DO YOU DO REMODELLING WORK ?
Unfortunately, we are unable to use supplied metals and are unable to use existing jewellery.
PRODUCTION
HOW LONG WILL MY ORDER TAKE ?
As all pieces are individually handcrafted made to order, it usually takes around 2-4 weeks for production from time of purchase, depending on intricacy of design and material availability. If we have your item in stock we will ship same day or the following business day.
Depending where the piece is being shipped too will depend on when you will receive your purchase. Please allow up to 3-5 working days for Express Domestic Shipping, and up to 14 working days for Express International Shipping.
I NEED MY PIECE IN A HURRY, WHAT CAN I DO ?
As all of our pieces are made to order, it Is challenging for us to guarantee an urgent delivery timeframe. We always recommend reaching out prior to ordering to ensure we can fulfil your order within the timeframe you require. All of our Ready To Wear range is currently available ships within 48 hours of purchase.
WHERE IS THE JEWELLERY MADE ?
All pieces are designed and handcrafted from wax mould to final polish by Fabian in his Northern beaches studio, along the coast of Sydney, where he works and lives.
ORDERS / SHIPPING
WHAT FORMS OF PAYMENT ARE ACCEPTED ?
All Visa, MasterCard, AMEX, PayPal and after pay accounts are accepted.
WHAT COUNTRIES DO YOU SHIP TOO ?
We are happy to accept and ship orders all across the globe, with some exclusions, for more shipping details please see our shipping page.
WILL I HAVE TO PAY DUTIES AND TAXES ?
Occasionally, dependant on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We always recommend checking local regulations surrounding this as it varies between states and countries.
MATERIALS
WHAT'S THE DIFFERENCE BETWEEN 9CT, 14CT AND 18CT GOLD ?
The carat number refers to the amount of gold in the alloy. 9ct is 37.5% pure gold and an alloy of copper, zinc, silver, palladium or platinum depending on whether it's yellow, white or rose gold. 18ct gold is 75% pure gold, hence the higher price. The different alloy mixes effect the colour, hardness and durability of the piece, which should be taken into account when deciding which alloy to choose.
ARE YOUR PIECES SUSTAINABLY MADE ?
At GUZZALONI, we take great care to ensure that all of pieces are produced with a focus on sustainability and ethical practice. Producing all of our pieces in house gives us complete control over the entire process, from sourcing and production to setting, finishing and packaging. 100% of our gold and silver rings are made from recycled refined metals.
ARE GUZZALONI DIAMONDS ETHICALLY SOURCED ?
We source all of our diamonds from either a reputable diamond dealer in Sydney or reputable online sources which all adhere to both GIA and/or KPCS standards which uphold ethical and sustainable practice methods.
SIZING
HOW DO I KNOW MY RING SIZE ?
At GUZZALONI, we use the standard AU sizing and offer pieces which range from size J-X. If you don't know your size or if the product is a gift, click here to see what size best suits you, alternatively we can ship a custom ring sizer to you to accurately determine your size. Remember to consider factors such as the weather as it can affect the size of your fingers. You can also visit a local jeweller and have them size your finger or an existing ring.
If you purchase your ring and the size doesn't fit your finger correctly, you can return it for a resize fee of $60 and we can exchange with a replacement of your preferred size, please email us that you are doing so along with your name, address and required new size. If the sizing mistake was on our behalf, we will be happy to correct it free of charge.
MY SIZE IS NOT AVAILABLE, CAN I HAVE IT CUSTOM SIZED ?
Depending on the design, most of our pieces are able to be resized two sizes up or down. If your particular size is out of this range we have a bespoke / custom section, although due to our handcrafted nature, there will be slight differences from the original piece, which means that your ring will be unique to your finger.
WHAT HAPPENS IF I ORDER THE WRONG SIZE ?
Depending on the design, most of our pieces are able to be resized within a certain range. If you have received your ring and you have ordered the incorrect size, the first thing to do is to establish your correct ring size in Australian standard sizing, either by visiting us or a local jeweller.
Once you have this, contact our studio team to organise how best to resize your ring, you will incur a $60 re sizing fee (excluding return postage). Straightforward resizes take between 1-2 weeks.
JEWELLERY CARE
HOW TO LOOK AFTER MY PIECE OF JEWELLERY ?
To properly care for your jewellery, store each piece separately in soft pouches or compartments when not in use to prevent scratching. Keep them away from chemicals and prolonged submergences in water to avoid damage and tarnishing. Protecting your jewellery from impact against hard or abrasive surfaces is important. The gemstones are the most vulnerable part of a ring as they are softer than the metal that holds it. Removing precious jewellery before exercise, gardening, and housework is advisable
Regularly clean your jewellery with a soft brush, mild soap, and warm water, and inspect for any signs of damage. Handle your jewellery gently, avoiding bending or stretching.These simple steps will help preserve the beauty and longevity of your cherished pieces. For further information on how to care for your pieces please see our jewellery care guide.
DO YOU OFFER A CLEANING / POLISHING SERVICE ?
Yes, we provide comprehensive jewellery polishing and cleaning services to restore your special piece back to its original condition using industry-standard cleaning techniques and equipment, send an email to info@guzzaloni.com for further enquiries.
If you can't find an answer to your question, don't hesitate to get in touch with our studio team.