Terms and Conditions

Website Terms & Conditions of Sale

These are the Terms and Conditions of GUZZALONI ABN 91 878 654 835 on our website located at www.guzzaloni.com. These Terms and Conditions also incorporate our Terms of Use, Disclaimer and Privacy Policy, all of which can be found on the Website.

Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By visiting our site and / or proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions and agree to be bound by the following terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. 

 

ETHOS 

Each piece of GUZZALONI jewellery is made by hand, not CAD machinery, in our studio. We pride ourself on the fact that this means each piece is unique and therefore small variations will always occur in the creation process. This can result in small differences from photographs of items in stock. Stone and metal colours may vary slightly and sizes are accurate within reason.

 

YOUR PERSONAL INFORMATION

Any information provided by you is protected. We fully appreciate and respect the importance of privacy on the internet and will not share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose unsubscribe in our newsletter emails.

 

OUR PRODUCTION TURNAROUND TIME

All GUZZALONI pieces are hand made to order. This means that each piece is unique and made especially for you. Please consult the estimate provided on each individual product listing for specific turnaround times relevant to each piece.

If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and to avoid any disappointment. Every effort will be made to have your piece to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay.

 

SHIPPING & HANDLING

Australian domestic orders are sent Express Post via Australia Post or Priority Post DHL. You will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au or www.dhl.com.au.

International standard shipping is sent via Express Australia Post. These packages are registered and trackable, you will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au. International standard parcels can take anywhere between 3 and 10 working days to arrive.

International Priority Express Shipping is via Fedex or DHL. You will be contacted on dispatch of your order with a tracking number and details of how to track. Express International shipping takes between 2-3 days to USA and 3-5 days to Europe.

Please note that shipping time does not include production time.

 

DUTIES & TAXES

Prices are in Australian dollars and may not include delivery charges. Import duties, customs, and local taxes may apply. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival .Product descriptions and pricing are subject to change without notice. We reserve the right to discontinue products at any time.

 

FAULTS

GUZZALONI jewellery is entirely handmade and therefore there will always be some variations between pieces.

Our pieces are fine and delicate and should be handled and worn with care. Please see our Care Guide for more information on this. Normal wear and tear on jewellery items is not considered a manufacturing fault. If you feel a piece of jewellery is faulty, or if breakage has occurred, please contact our studio team on info@guzzaloni.com. The piece will be assessed in line with our warranty guidelines. 

 

IMAGERY OF PRODUCT

We take great care to ensure that all imagery of our products is a fair representation of the scale, finish and colour of a piece. Dimensions are supplied on every product listing and each product page should include an image of each piece worn on the body, however, if you require further imagery, please reach out to our team and we will happily supply this where possible. Please take care to ensure your full understanding of the scale prior to purchasing. All images and content on this website is copyright to GUZZALONI and may not be used or published without permission. 

 

OUR STONES

GUZZALONI pieces use predominantly natural stones. These vary in shade and colour. Stones shown in online images may not always exactly match the stone in every piece, as each stone is unique. This variation is expected and is not considered a fault.

 

RETURNS POLICY

Every GUZZALONI piece of jewellery is individually hand crafted, we understand it can be difficult to order online and we will try to help figure out your perfect aesthetic but unfortunately returns and refunds are not accepted due to change of mind so please be careful with your design choice and sizing. 

If any item is faulty upon arrival, please get in touch with us straight away and we can organise a return and replacement within 28 days of purchase.

Alternatively if you are unhappy with your purchase, please contact us and we will try to accommodate your needs as best as we can. Please reach out to our customer services team with any questions you may have prior to ordering, to ensure the piece you choose is perfect for you.

 

Purchases made at GUZZALONI retailers, are subject to the return policies and procedures of that vendor and will not be accepted for return in person.

 

REPAIR PROCESS

Please contact us should you need to have your piece assessed for repair, or resized. We will assist with a personalised process which will vary case by case. GUZZALONI Jewellery covers the cost of reasonable repairs under normal wear for the first six months after purchase. Normal wear is defined by wear that is in line with the detailed instructions in our Care Guidelines. If a piece shows signs of improper care, or is damaged in a way resulting from something other than normal wear, i.e accidental damage, we will repair the piece at cost.

An estimate cost of the repair will be given prior for approval by the customer. In the case that a piece requires repair, customers will be responsible for return shipping costs.

When sending your piece, ensure that all of your details, including your original order number and return address are included. If you are returning a piece for resize, please ensure the new size is included and has been accurately measured. We recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery and the piece is adequately packed and padded. We will not accept any liability if the piece is damaged in transit due to poor packaging. We will let you know once we have received your piece, to give you an expected turnaround timeframe.

Resizing of pieces is undertaken at cost and is quoted on a case by case basis.

Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, our warranty will be voided. We strongly recommend returning pieces to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers, or for the piece once it has been resized or repaired by another jeweller.

For queries regarding repairs and resizes, please contact info@guzzaloni.com

 

DISCOUNTS

We may offer discounts from time to time. 
Discounts are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to purchase, not both). 

Discounts are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).
Unless we specify otherwise in our offer, discounts and coupon codes are available on full-priced goods only. 

Discount codes are non-transferable and are not redeemable for cash under any circumstances. 
We reserve the right to revoke any discount offer code at any time without notice. 

 

 ORDERS, BILLING AND DELIVERY 

We reserve the right to refuse or cancel any order. We may limit quantities per person, or per order. Orders are subject to our Shipping Policy. Risk and title pass to you upon delivery.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

 

GENERAL CONDITIONS 

We reserve the right to refuse Service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. 

 

ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 

 

ERRORS, INACCURACIES AND OMISSIONS

We do not guarantee that information on our Website is accurate or error-free. We reserve the right to correct errors or cancel orders if information is inaccurate.

 

 CHANGES TO THE WEBSITE AND TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of the website and these Terms of Service by posting updates and changes to our website at any time without notice.  Your continued use of the Website constitutes acceptance of any changes.

 

INTELLECTUAL PROPERTY

All material on the Website is owned by or licensed to us. You may not reproduce, transmit, adapt, distribute, or sell any content without our prior written consent.

 

LINKING AND THIRD PARTY CONTENT

Certain content, products and Services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any Third-Party Content or Third-Party Websites.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at info@guzzaloni.com. 

Our contact information is posted below:

_GUZZALONI_

info@guzzaloni.com 

133 Ocean Street, Narrabeen, NSW, 2101, Australia

+61 451 633 303

918 786 548 35